Terms and Condtitions – Faithify Store

TERMS & CONDITIONS

Last Updated: 27 September 2026
Website: www.faithifystore.com

These Terms & Conditions (“Terms”) govern your access to and use of FaithifyStore.com (“Website”, “Platform”, “we”, “us”, “our”), operated by:

Alqamar E-commerce Store Private Limited
59, Faiq Enclave Phase 1,
Bareilly, Uttar Pradesh, India – 243005

Email: faithifystore@gmail.com
Email: contact@faithifystore.com
Phone: +91 70607 07069

By accessing, browsing, registering on, or purchasing products through FaithifyStore.com, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use the Website.

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ABOUT FAITHIFYSTORE.COM

FaithifyStore.com is a multi-vendor online marketplace operated by Alqamar E-commerce Store Private Limited.

The Platform allows independent third-party sellers/vendors (“Seller”, “Vendor”) to list and sell products to customers (“Customer”, “Buyer”, “you”).

Unless expressly stated otherwise:

FaithifyStore.com may not manufacture, own, stock or directly sell every product listed on the Platform.
Products may be supplied, packed and dispatched by individual Sellers or their designated fulfilment/logistics partners.
Sellers are responsible for the accuracy of their product information and for complying with applicable laws relating to the products they sell.
FaithifyStore.com may provide marketplace technology, payment facilitation, order management, customer support and other Platform services.
FaithifyStore.com may take reasonable steps to monitor listings and Seller compliance, but the responsibility of the Seller remains subject to applicable law.

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ELIGIBILITY

To use FaithifyStore.com or place an order:

You must provide accurate and complete information.
You must have the legal capacity to enter into a binding contract under applicable law.
If you are under the applicable age of majority, you may use the Platform with the involvement and consent of a parent or legal guardian where required by law.
You must not use another person’s account or identity without authorization.

We may suspend or terminate an account where information is false, fraudulent, misleading or otherwise violates these Terms or applicable law.

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ACCOUNT REGISTRATION

Certain features of the Platform may require account registration.

You are responsible for:

keeping your login credentials confidential;
providing accurate account information;
maintaining the security of your account; and
informing us promptly if you suspect unauthorized access.

We may suspend or restrict accounts involved in fraudulent, unlawful or abusive activity.

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PRODUCTS AND PRODUCT INFORMATION

We aim to provide accurate product information on the Platform.

However:

photographs may differ slightly from actual products;
colours may vary depending on screen/device settings;
packaging may change due to manufacturer updates;
product availability may change;
specifications may be updated by manufacturers; and
product information may be supplied by the respective Seller.

Sellers are responsible for providing accurate and legally required information regarding their products.

Customers should review the product description, price, specifications, Seller information, delivery information and return conditions before placing an order.

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PRICES AND TAXES

Product prices displayed on the Platform may include applicable taxes unless otherwise specified.

Shipping charges, taxes or other applicable charges will be displayed during checkout where applicable.

The final payable amount will be shown before you submit your order.

In case of an obvious pricing or technical error, we may cancel the affected order and process an applicable refund, subject to applicable law.

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ORDERS

When you place an order, you are requesting to purchase the selected product(s).

An order confirmation may be sent to you after placing an order. An order may be cancelled in circumstances including:

product becoming unavailable;
incorrect product or pricing information;
Seller being unable to fulfil the order;
suspected fraudulent activity;
delivery restrictions;
violation of these Terms; or
circumstances beyond reasonable control.

If payment has already been received for an order cancelled by us or the relevant Seller, an applicable refund will be processed in accordance with the Refund Policy and applicable law.

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PAYMENT

Payments may be processed through third-party payment gateways and service providers.

You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction.

FaithifyStore.com does not ordinarily store complete payment-card information unless permitted and required for legitimate payment processing purposes.

Payment providers may have separate terms and policies.

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SHIPPING AND DELIVERY

Products may be dispatched by the relevant Seller or an authorized logistics provider.

Estimated delivery times may vary depending on:

Seller processing time;
destination;
courier availability;
weather;
public holidays;
natural disasters;
regulatory restrictions;
incorrect/incomplete address information; and
other circumstances beyond reasonable control.

Customers must provide an accurate delivery address and contact information.

Products from different Sellers may arrive in separate packages.

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ORDER CANCELLATION

Customers may request cancellation before dispatch, subject to the applicable order status and cancellation policy.

Once an order has been dispatched or reaches a stage where cancellation is not reasonably possible, cancellation may not be available.

Certain products may be subject to special cancellation conditions as permitted by applicable law.

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RETURN POLICY

FaithifyStore.com generally provides a 7-day return period for eligible products.

The 7-day period begins from the date of delivery, subject to the applicable product/category-specific return conditions.

To request a return:

Log in to your account.
Open the relevant order.
Submit a return request within the applicable return period.
Provide the reason for return and any information/evidence reasonably requested.

Depending on the product and reason for return, we or the relevant Seller may require photographs, videos, packaging details or other evidence.

Return Conditions

Products should generally be:

unused or in the condition required by the applicable return policy;
returned with original packaging where applicable;
accompanied by accessories, manuals, tags and other items where applicable; and
free from damage caused by misuse or improper handling.

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, perishability or applicable law.

Any product-specific return restriction will be disclosed where required.

Nothing in this Return Policy limits any mandatory consumer rights available under applicable law.

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REFUND POLICY

Approved refunds will generally be processed within 15 days from the date the refund becomes due/approved, subject to payment-gateway and banking timelines.

Refunds may be issued through:

the original payment method; or
another legally permissible refund method.

The actual time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

Refund Eligibility

Refunds may be available where:

an eligible order is cancelled;
an eligible return is approved;
the product is defective;
the wrong product was delivered;
the product is materially different from its description; or
another refund condition applies under the relevant product/order policy or applicable law.

FaithifyStore.com reserves the right to investigate return and refund requests to prevent fraudulent or abusive claims.

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DAMAGED, DEFECTIVE OR WRONG PRODUCTS

If you receive a product that is:

damaged;
defective;
incorrect;
incomplete; or
materially different from its listing,

please report the issue as soon as reasonably possible through the Platform or by contacting:

Email: faithifystore@gmail.com
Email: contact@faithifystore.com
Phone: +91 70607 07069

You may be asked to provide photographs, videos, packaging information or other reasonable evidence.

Subject to applicable law and the relevant Seller/product policy, the available remedy may include replacement, exchange, repair or refund.

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SELLER / VENDOR TERMS

These provisions apply to all Sellers using FaithifyStore.com.

13.1 Seller Information

Sellers must provide accurate and complete information required by FaithifyStore.com and applicable law.

This may include:

legal/business name;
address;
mobile number;
email address;
bank account information;
PAN;
GSTIN where applicable;
identity/business verification documents; and
applicable licences or registrations.

FaithifyStore.com may verify Seller information before or during the Seller’s use of the Platform.

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13.2 Seller Responsibilities

Every Seller is responsible for:

ensuring that listed products are lawful and permitted for sale;
ensuring product authenticity;
providing accurate descriptions and specifications;
displaying accurate pricing;
complying with applicable product laws and standards;
providing required product disclosures;
maintaining accurate inventory;
fulfilling accepted orders within the promised timeframe;
issuing invoices where required;
complying with applicable warranty/guarantee obligations;
complying with applicable return/refund requirements;
responding to customer complaints;
paying applicable taxes and statutory dues; and
complying with Platform policies.

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PROHIBITED SELLER ACTIVITIES

Sellers must not:

sell counterfeit or stolen products;
sell illegal or prohibited products;
provide false or misleading product information;
manipulate reviews or ratings;
create fraudulent orders;
manipulate discounts or pricing;
infringe intellectual-property rights;
misuse customer information;
attempt to bypass Platform fees;
redirect customers to unauthorized external transactions;
upload malicious software or harmful files; or
violate applicable law.

FaithifyStore.com may remove listings, suspend Seller accounts or take other appropriate action where violations occur.

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SELLER COMMISSION AND PLATFORM FEES

FaithifyStore.com may charge Sellers commission, fixed fees, payment-processing fees, logistics fees, subscription fees, promotional fees or other applicable charges.

The applicable fee structure will be communicated through the Seller dashboard, Seller agreement or other Platform communication.

Fees may be changed for future transactions with appropriate notice where required.

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SELLER PAYOUTS

Seller payouts may be subject to:

successful order completion;
cancellations;
returns;
refunds;
chargebacks;
Platform fees;
payment gateway charges;
applicable taxes or statutory deductions; and
legitimate adjustments permitted by the Seller agreement and applicable law.

FaithifyStore.com may temporarily hold or adjust payouts where reasonably necessary to investigate fraud, disputes, returns, chargebacks or compliance matters.

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CUSTOMER REVIEWS AND USER CONTENT

Customers may submit ratings, reviews, photographs, comments and other content.

You agree that your content:

is truthful and based on your genuine experience;
does not contain unlawful or defamatory material;
does not infringe third-party rights;
does not contain another person’s private information without authorization;
does not contain malicious code; and
is not intended to manipulate Platform ratings or rankings.

By submitting content, you grant FaithifyStore.com a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute such content for legitimate Platform and promotional purposes, subject to applicable law.

We may remove content that violates these Terms or applicable law.

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INTELLECTUAL PROPERTY

The FaithifyStore.com name, logo, website design, software, graphics, text, layout and other original Platform materials are owned by or licensed to Alqamar E-commerce Store Private Limited or their respective owners.

You may not copy, reproduce, modify, distribute or commercially exploit Platform materials without permission, except where permitted by law.

Sellers remain responsible for ensuring that content they upload does not infringe third-party rights.

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THIRD-PARTY SERVICES

FaithifyStore.com may use third-party services including:

payment gateways;
courier/logistics providers;
hosting providers;
analytics services;
communication providers; and
other technology services.

Such providers may operate under their own terms and privacy policies.

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PRIVACY

Your use of FaithifyStore.com is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, stored and processed.

By using the Platform, you acknowledge such processing as described in the Privacy Policy and permitted by applicable law.

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PROHIBITED USE

Users must not:

use the Website for unlawful purposes;
attempt unauthorized access;
interfere with Website security;
introduce malware or harmful code;
scrape or copy Website information without authorization;
impersonate another person;
submit fraudulent information;
abuse promotions;
manipulate Platform functionality; or
interfere with other users’ access to the Platform.

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ACCOUNT SUSPENSION AND TERMINATION

FaithifyStore.com may suspend, restrict or terminate an account where reasonably necessary due to:

fraud or suspected fraud;
violation of these Terms;
unlawful activity;
repeated abuse;
counterfeit products;
payment abuse;
security concerns; or
legal or regulatory requirements.

Termination does not affect rights or obligations accrued before termination.

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DISCLAIMER

We make reasonable efforts to maintain the Website and marketplace.

However, to the extent permitted by applicable law, we do not guarantee that:

the Website will always operate without interruption;
all information will always be error-free;
every Seller will always fulfil an order;
delivery estimates will always be met; or
third-party services will always be available.

Nothing in these Terms excludes statutory rights or liabilities that cannot legally be excluded.

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LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FaithifyStore.com’s liability shall be limited to the extent legally permissible in connection with the relevant transaction or Platform service.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Consumer rights available under applicable law remain unaffected.

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INDEMNIFICATION

To the extent permitted by applicable law, users and Sellers may be responsible for claims, losses, damages, costs or expenses resulting from:

violation of these Terms;
unlawful conduct;
fraud;
infringement of third-party rights;
misleading information; or
violation of applicable law.

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FORCE MAJEURE

FaithifyStore.com shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, floods, earthquakes, fires, epidemics, war, civil disturbances, government restrictions, strikes, major technical failures, telecommunications failures or logistics disruptions.

This provision applies only to the extent permitted by applicable law.

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CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated Terms will be published on the Website with a revised “Last Updated” date.

Where applicable law requires additional notice or consent, we will follow the required process.

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GRIEVANCE REDRESSAL

FaithifyStore.com will maintain a grievance redressal mechanism as required by applicable law.

Grievance Officer
Company: Alqamar E-commerce Store Private Limited
Address: 59, Faiq Enclave Phase 1, Bareilly, Uttar Pradesh, India – 243005
Email: faithifystore@gmail.com
Email: contact@faithifystore.com
Phone: +91 70607 07069

Customers and Sellers may contact the Grievance Officer regarding complaints concerning the Platform, orders, Sellers or other matters covered by applicable law.

Please include relevant information such as your order number, registered email/mobile number and details of the complaint.

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GOVERNING LAW

These Terms shall be governed by the laws applicable in India.

Subject to mandatory consumer-protection laws and other applicable laws, disputes shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction over Bareilly, Uttar Pradesh, India.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent consumer forum, commission, authority or other legal mechanism available under applicable law.

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SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

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ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, Cancellation Policy, Seller/Vendor Agreement and other policies incorporated into the Platform, constitute the terms governing use of FaithifyStore.com, subject to applicable law.

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Alqamar E-commerce Store Private Limited

FaithifyStore.com

Registered Address:
59, Faiq Enclave Phase 1,
Bareilly, Uttar Pradesh, India – 243005

Customer Support:
Email: faithifystore@gmail.com
Email: support@faithifystore.com
Phone: +91 70607 07069

Website: www.faithifystore.com

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CUSTOMER NOTICE

By using FaithifyStore.com, you acknowledge that:

FaithifyStore.com is a multi-vendor marketplace.
Products may be sold by independent third-party Sellers.
Product-specific information and Seller details should be reviewed before purchase.
Eligible products generally have a 7-day return period, subject to the applicable return conditions.
Approved refunds are generally processed within 15 days, subject to applicable payment/banking timelines.
Nothing in these Terms removes or limits mandatory rights available to consumers under applicable law.